FAQs Page

Service Visit Questions

  • What information do I need to set up a visit?

    1. Calendar ready
    2. Client's Name
    3. Purpose of appointment (We do not diagnose or provide treatments needing a doctor's orders, so we pre-screen over the phone to make sure we can deliver what clients are looking for.)
    4. Date of Birth 
    5. Address for the service and where to park
    6. Best number to reach if we have issues finding the service location or we're running behind on time
    7. Emergency contact information
    8. Allergies status
    9. Foot and Nail condition (Any open wounds? Thick nails? Pain?) 
    10. Does client thave any diagnoses that may require us to wear personal protective equipment?
    11. Any circumstances for the client that may need special care for a successful service? (dementia, Alzheimer's, anxiety, immunocompromised, developmental disorders, and etc.)
    12. Who is paying for the service

  • What to expect at each visit?

    • Client Feet Assessment and Education
    • Toenails Trimming
    • Callus Reduction and Prevention
    • Corn Reduction and Prevention
    • Non-Invasive Ingrown Nail Care and Prevention
    • Feet Cleanse and Moisturization
    • Feet and Calf Massage
    • Guidance to Resources / Referrals for Follow-Up Care if Necessary
    • Discuss Next appointment
    • Payment / Invoice

  • How long does the service take?

    The time length of service varies from person to person. We ask that first-time clients set aside 2 hours for us to do a proper initial assessment, provide education, discuss goals and plans of foot care, and to provide the service (which is the longest part, especially for those with thick nails, ingrown nails, feet sensitivity, dementia / alzheimer's, or large corns / calluses.) 


    After the initial visit, if client is seen regularly to maintain the health of their feet, service may take only up to one hour at most. 

  • How often should clients re-schedule?

    The time in between services varies from client to client, and can even depend on the seasons! (Due to seasonal nail growth!) 


    If it is a client's first service, and they don't know how long they can go until the next time, we recommend setting up a service again in two months. And if by that time they feel they can go longer without re-service, they can call to re-schedule if there's availability! (Please see info about cancellation policies!)


    Clients are in control of how often they want to be seen, but there are those who are at higher risk of complications if left un-serviced, and are recommended to be seen sooner to promote better wellbeing and prevent complications. 


    Clients with healthy feet and nails can go as long as two to four months before needing re-service, depending on the client's nail growth! 


    Our every four to six weeks clients are seen in short time frames due to ingrown nails causing pain and/or due to uncomfortable corns/calluses. 

  • What if I'm feeling unwell before my visit?

    If you are feeling unwell and suspect/know it may be very contagious, please call at least 24 hours before service time to re-schedule! Or refer to our cancellation policy below! Thank you! 

  • What is the nail polish policy?

    Clients must provide their own nail polish to apply. We do not carry polish due to the unknown risks of contamination. Multiple colors may be used upon request, but sorry we don't know how to do any cool designs!


    Depending on feet and nail health of client, request for polish may not be advised and denied for that visit.

Pricing / Payment Questions

  • Cost of Service

    The Baseline Price, after first-time visit is: $100


    Add-ons may be charged depending on factors listed in next question below.

  • What are add-on charges?

    Things we additionally charge for are: 

    • Initial Client Visit for healthy nails:   + $20
    • Initial Client Visit for Thick nails:   + $30
    • Fingernail Trim and File:   + $15
    • Nail Polish Application:    + $5

  • Accepted Payment Methods

    WE NEVER TAKE PAYMENTS OVER THE PHONE to keep our clients safe from scammers! If you are a loved one that would like to pay before client's service date, please call or email us and we will send you an electronic invoice to do so! 

    • Cash
    • Debit or Credit Cards
    • HSA Cards
    • Personal Checks
    • Paypal
    • Venmo

    Payments are made all out of pocket at this time. Insurance currently does not accept routine foot and nail care under their certified medical services to cover nurses providing the care. If you have a medical waiver with the state, please have your case manager contact us to discuss our eligibility to use the waiver. 

  • Unaccepted Payment Methods

    • Insurance

    Payments are made all out of pocket at this time. Insurance currently does not accept routine foot and nail care under their certified medical services to cover nurses providing the care. If you have a medical waiver with the state, please have your case manager contact us to discuss our eligibility to use the waiver. 

  • When is payment due?

    WE NEVER TAKE PAYMENTS OVER THE PHONE to keep our clients safe from scammers! If you are a loved one that would like to pay before client's service date, please call or email us and we will send you electronic an invoice to do so! 


    Payment is usually due at the end of the service, in-person. 


    If client is living in memory care/nursing home or their loved ones from far away are paying for the service, we have an email invoice option. 

    Invoice must be paid within two weeks after the service date, or future services may be stopped. Rare exceptions can be made in extenuating circumstances. Medical waivers may be an exception.

  • Do you carry change?

    We may not always carry change with us. Please call beforehand, if change is needed, and we will try to accomodate change before service time!

  • Do you accept tips or gifts?

    We do accepts monetary tips and physical gifts! 

Cancellation Policy

  • What is your cancellation policy?

    **Cancellation policies may change in the future, please always check back here for updated cancellation policies if you have to cancel! Thank you!


    Please call or email us to let us know you must cancel, at least 48  hours before the time of service! Thank you!


    If clients don't notify us and don't answer, a $25 deposit will be required in order to set up another appointment. 


    (Circumstances are taken into consideration before requiring a deposit, such as client's wellbeing at that time. We take the health of our clients very seriously and it is alarming when clients do not answer when we arrive. Our policy in that case is to reach out to their emergency contact to try to get a hold of them. After 24 hours, if no contact with client is made by us or the client's emergency contact, authorities will be called to do a wellness check at the home.)

Share by: